Nicolas Frangos
Operations

Nicolas is an experienced, multi-skilled hospitality executive with exceptional knowledge of hotel operations and asset management.

Former President of the Hashoo Group and COO of the ARTIC, Nicolas has a strong track-record in implementing strategies which drive operational performance and shareholder returns.

Nicolas has thorough operational background, having held positions from Area General Manager, General Manager, Operations Director, Rooms Director and Director of F&B for the Ritz-Carlton, Hilton and Concorde Hotels & Resorts. He also has strong advisory experience.

Nicolas has an MBA in Hospitality & Tourism from Edinburgh Napier University and graduated from Ecole Superieure de Tourisme Paris and Ecole Hoteliere de Strasbourg.

Kathryn Moore
Spa & Wellness

Kathryn is a recognized leader, renowned for her industry expertise in global spa and wellness operations. Kathryn has conceptualised and executed some of the best models in the industry, delivering incomparable spa experiences that are operationally sound and profitable from the start.

A trusted advisor to prominent hotel groups and spas globally, Kathryn has successfully completed more than 50 spa and wellness projects in 15 countries with clients including Anantara, Starwood, Hyatt, Ritz Carlton and Mövenpick.

Expertise includes spa contract negotiations, business model development, feasibility & market research, ROI analysis, concept & menu development, technical services, business performance audits, recruitment, training and spa management solutions.

Michael Metcalfe
Digital & Technology

Michael excels at hotel digital strategy, including in-house technologies, online tools, systems and automations, e-commerce, social media and distribution channels.

With 15+ years of international hospitality experience, ranging from executive roles at global hospitality brands to entrepreneurial start-ups, Michael is at the forefront of hotel technology opportunities and innovation. He is a creative mind who thinks differently with sharp, modern analysis. Michael brings cutting edge digital and technical know-how to SHC’s projects, with the ability to analyse situations and recommend opportunities to maximise asset returns.

Michael has an MBA (Hotel & Tourism Management) and also studied at Cornell Hotel School.

Grant Denholm
Data Analysis

Grant specialises in data analysis and interpretation, customer segmentation, journey and experience mapping and operating model design.

Grant has over 20 years of experience working with hotels and tourism organisations leveraging data science with design thinking and innovation. Grant's data analysis enables companies to get closer to their customers and to deliver exactly the right experiences across all channels and interactions, thereby increasing customer satisfaction and business profitability.

Mark Arnall
Fitness & Recreation

Mark is an external advisor to SHC in topics related to hotel fitness and recreation.

Mark is a world renowned personal trainer with 23 years of experience working in Formula 1. Over the past 18 years Mark has been a Personal Trainer / Physio to F1 driver Kimi Räikkönen and prior to that worked with Mika Häkkinen and David Coulthard. Mark has worked at Ferrari, McLaren, Lotus and Alfa Romeo.

Mark brings a strong knowledge of hotel fitness to SHC. He has first-hand experience of what is required, what works and what does not when it comes to hotel gym design and fitness and recreational concepts. Over the past 20+ years travelling in F1, Mark has identified best practices for hotel fitness and developed in-house fitness solutions for travelers. Mark has provided invaluable input on a number of SHC projects ranging from remote island resorts to city properties.